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What Apartment Communities Should Know About Live Chat

If it’s your job to evaluate marketing solutions for apartment communities then you know first hand how overwhelming the process of sifting through different marketing strategies and technology can be. People in our industry are constantly mentioning shiny new tools and processes to improve marketing efforts. With this being said, it can be tough to determine which strategies are worth trying and which aren’t quite right for your community or apartment portfolio.

We also know that when some of you hear the words “live chat”, you may be thinking “Great, another shiny new marketing tool I have to evaluate”.

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Rebranding Your Apartment Community Online

Rebranding a community can be a massive undertaking, however, it can provide your community with a clean slate and open up the metaphorical doors of marketing options for your community. With this being said, being new isn’t always the best option. In an era where your online reputation is more critical than ever, communities need to be strategic about the choices they make as it pertains to rebranding.  

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Commonly Tracked Online Conversions for Apartment Communities

Digital marketing is often praised for its’ ability to track metrics. Unlike print media or television, digital marketing campaigns allow you to monitor and analyze ad engagement and website interactions in real time. If you’ve ever heard someone in the digital marketing industry talk about “conversions”, “goals”, or “events”, they are likely talking about online conversions, one of the key performance indicators digital marketers use to assess campaigns.

What do digital marketers mean when they talk about online conversions?

Online conversions are actions that prospects take online that indicate intent to purchase, an actual purchase, or an increase in a desire to purchase.

In this article, we will give you a few examples of typical online conversions that apartment communities track, explain why online conversions matter, how to interpret them, and what your community can do to increase them.

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Carousel Ads vs. Single Image Ads on Facebook & Instagram

We analyzed the performance of over 200 apartment ads that received at least 1,000 impressions to compare how Carousel and Single Image ads perform in Facebook and Instagram.

If you’ve browsed Facebook and Instagram over the past few years, you’ve likely noticed the evolution of advertisements on the platform. Within the apartment industry, image-based and video-based advertisements have become increasingly popular. Many apartments run one of two types of image-based ads that will appear in the feeds section of these two widely-used social media platforms.

The carousel advertisement style allows advertisers to showcase multiple images and headlines, while the single image ad focuses on one powerful image and a prominent headline.

To get an idea of what these two ad formats look like in Facebook and Instagram, take a look at the examples we’ve provided below.

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Ways to Make Your Apartment Website More User-Friendly

User Friendly Websites

Entering a poorly designed website is like searching for a light switch in a dark room, you know what you are looking for, but you can’t quite seem to get there. If a prospect comes across your website and can’t find what they’re looking for, there is a good chance they may leave and never come back. Don’t lose leads to a bad user experience. Use these tips to make your website more user-friendly and increase the likelihood that prospects will make it to the next stage of the leasing funnel.

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10 Step Guide to Marketing Lease-Ups

Lease Ups

“Build it and they will come” isn’t the makings of a great lease-up marketing strategy. In today’s modern multifamily landscape, you need to have an online presence. Established communities benefit from better search rankings, reviews, real imagery and a social media presence. In this ten step guide, we cover the steps your community can take to establish an online presence and compete with established communities to generate leads and achieve sustainability.

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6 Paid Search Ad Extensions for Apartments

Ad Extensions

What are ad extensions?

Ad extensions are additional content you can add to your Paid Search ads to showcase more information about your community. With ad extensions, you have the ability to utilize more copy to show off your community, and more links and features that give prospects more avenues to reach your community. Ad extensions will increase the likelihood that prospects will engage with your ad, giving you an advantage over your competitors. Without extensions, when a prospect comes across your listing in Google, they only see your headlines, your display URL (the link to your website), and your description copy.

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How to Improve Your Resident Retention Rates

Resident Retention

Resident turnover costs apartment communities on average $4,000* for every tenant that leaves. Multiply this by five or ten residents and your community could be losing $20,000-40,000 due to resident turnover. Vacancy loss, an increase in maintenance costs, new tenant acquisition costs, and leasing staff costs all contribute to the expense your community will incur if you don’t have a strategy in place to improve your resident retention rates.

So how can your community improve resident retention?

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Should I Use Social Media Advertising?

Social Media Advertising

The social media landscape is vast and ever-changing but a few key players continue to hold the majority of the market share. In 2018, most people aren’t asking the question “Should I be using social media?” but rather “How should I be using social media?” and “Is it worth it to pay for social media advertising?”. There are three social platforms that outperform the rest, and how you can utilize them to help grow your brand.

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