At Conversion Logix, we understand that a continuous marketing approach brings benefits to everyone. Driving traffic to your site, generating conversions, and analyzing where that traffic comes from lets you make immediate changes to your campaign for a better customer experience. Today, we introduce two new features to deliver successful campaigns.

Continuous Marketing Approach: 

These new solutions enhance the capabilities of our three-step approach to digital marketing, “Capture, Connect, and Convert.” The 3Cs represent the process of driving traffic, generating leads, and nurturing prospects until they convert. 

Analyzing attribution in the last conversion step shows us the customer journey and enables insights that we leverage for performance-enhancing optimizations.

Reach Your Target
Market On TikTok

TikTok rose to social media juggernaut status during the beginning of the pandemic when video consumption and social media usage were on the rise. It’s now a preeminent social network with over one billion monthly users worldwide (TikTok).

With the addition of TikTok advertising, we expand your reach across social media channels, delivering another powerful “capture strategy” for our clients. 

We’ve tested the effectiveness of TikTok advertising among a sample of student housing and multi-family housing clients and found promising results.

Our Findings:

• Expanded reach. TikTok ads delivered high volumes of impressions and quality traffic.
• Increased brand recall. We identified a lift in organic search traffic, paid search, and direct traffic for clients running TikTok advertising, indicating the effectiveness of our ads in building brand awareness.
• Higher ad engagement. TikTok ads received high volumes of clicks, video views, and video completion rates. 
• Lead generation. In our study, TikTok ads drove traffic that completed lead-generating actions in our Conversion Cloud software platform. These actions included: scheduling a tour, claiming an offer, or contacting the community.

Expand Your Marketing Mix With TikTok

Reach out to your Conversion Logix account manager to include TikTok in your campaign strategy.  If you’re new to Conversion Logix, schedule a call today, and we’ll help get you started!

Our New Virtual Assistant, Say Hello To Claire

To enhance the customer experience, engage prospects with immediate information, and reduce stress on your staff, we are introducing a new virtual assistant, Claire. Claire is a complementary addition to The Conversion Cloud and can answer frequently asked questions anytime, day or night. Pairing Claire with Live Chat further enhances the customer experience allowing a live team to answer those tough or detailed questions.  

This will be a game-changer for clients that haven’t yet made the leap to adding live chat services to their site. This chat product will enable our clients to respond to inquiries instantly during times when onsite teams may not be available to answer a call or respond to a web inquiry.

Claire can:

• Prompt engagement. The vast majority of queries are related to pricing and availability. Claire can prompt customers with frequently asked questions, increasing the likelihood of engagement. 
• Deliver instant responses. The automated nature of a virtual assistant provides immediate information to website visitors. This ensures your website visitors have instant access to support 24/7.  Many common questions, including pricing and availability, arise outside of business hours and can be immediately addressed.
• Increase lead conversions. Claire encourages prospects to schedule a tour or claim an offer after their initial chat conversation, increasing lead generation from your site.
• Gain customer insights. Identify the topics most frequently asked by your target market with real-time reporting in The Conversion Cloud.
• Fully integrate with Live Chat. Seamlessly incorporate Live Chat with your virtual assistant experience to deliver personalized responses from highly trained chat professionals.

Bring Claire to Your Website

Reach out to your Conversion Logix account manager to enable Claire as a part of your Conversion Cloud subscription. If you’re new to Conversion Logix, schedule a call today and we’ll help get you started!

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For many businesses, the Facebook Ads platform is the wild west. The platform is constantly evolving with updates to the algorithm, new features, and changing consumer preferences that can make or break your ad creative. As a preferred Facebook Business Partner, we’ve had a front-row seat to the changes in the platform and how they impact campaigns. In this blog post, we’re sharing our most up-to-date learnings for getting consistent results in the Facebook Ads platform.

Target In-Market Prospects

While it’s common knowledge that Facebook can target users based on their demographics, location, and platform behavior. A lesser-known tactic is to leverage interest data to find people in the market for your product or service. To leverage this data, we target Facebook and Instagram users who have visited pages or websites related to popular brands in a given industry. As an example, when creating ads for our apartment clients, we target Facebook and Instagram users who have searched for apartments on popular listing sites. This ensures communities meet equal housing opportunity advertising requirements for the industry while marketing to an audience that is more likely to convert into a lead or resident.

Allow Facebook to Manage Ad Placements

In the old days of Facebook Advertising, we manually selected placements and segmented campaigns by platform as a common practice. Today, Facebook has become more sophisticated in adapting ads to fit more than one format and they can deliver impressions intelligently across a variety of ad placements. It’s now more common for advertisers to give Facebook control over ad delivery and to use ads that fit across a variety of placements. 

The one exception to this best practice we’ve experienced is with Stories ads. While you can still run this placement with an ad designed to run in the Facebook feed, Facebook will auto-adjust your photo or video to show a blurred background at the top and bottom of the content. Since these placements are presented in a full-screen photo and video format, we recommend using a vertical video or photo designed just for Stories so your ad looks more native to viewers watching Instagram and Facebook Stories.

Avoid Optimizing Campaigns in the Learning Phase

When an ad is first launched in the Facebook Ads platform it can take a few days for Facebook to gather enough data about users’ reactions to optimize delivery. This is known as the “learning phase.” It’s best to avoid making changes while the ad is in this state. If changes are made, Facebook will reset the learning phase and keep your ad in this stage for a longer period of time. The faster you can get out of this stage the better. Once you exit this stage, Facebook will optimize your ad delivery and maximize your budget. 

Your budget and audience are both variables that impact how quickly you exit the learning phase. The larger your audience and daily budget the faster your ad will exit this stage. If you have a very small budget and a highly targeted audience, it will take Facebook longer to reach enough users to exit the learning stage. 

Update Ads Every 30-40 Days

At the same time, you don’t want to avoid updating your Facebook ads altogether. After analyzing thousands of ads we found that ads that ran for less than 15 days or over 50 days don’t perform as well as ads that run for 30-45 days. This showed us that the sweet spot for updating an ad is monthly. If you make updates too quickly you run the risk of disturbing the learning phase and you lose the momentum of Facebook’s data collection and optimizations. If you let an ad rotate for too long it can end up delivering a high volume of impressions to the same audience and become stale.

Conclusion

We hope you found these tips helpful in understanding how the Facebook ad platform works and what you can do to get the most out of the platform. For more tips like these check out How to Create Thumb-Stopping Moments, Facebook Domain Verification for iOS14, and other articles about Facebook advertising on our blog. 

The post Facebook Ad Best Practices appeared first on Conversion Logix.

“You have to make video content!”. You’ve been hearing this phrase and others like it for years now. They even have crazy statistics such as “50% of people watch a video about a product before they make a purchase” (Google). You already know you have to create video content to help showcase your community. That part goes without saying, the hard part is knowing where to begin, what type of videos to create, how much to budget for video content, and where to post it once you’ve made your masterpiece. Luckily, you made the wise choice of reading this article and in just a few minutes, you’ll be a video marketing whiz.

Where to Begin/Budgeting

Before we can even begin making videos, we need to determine what portion of your budget you want to allocate to video. Most videographers can cost anywhere from a few hundred to several thousand dollars to create a video. So finding the right one is key. Some will only film and give you raw footage leaving you to edit which can take several days assuming you know what you’re doing. Many marketers prefer to produce through a marketing agency as they will do everything including writing, filming, and editing. Once the editing is complete they will even optimize your video for different channels and in different formats (we will get to that later). The benefit of using an agency is that they are all-inclusive, offering one price upfront so you know how much you’re going to need to budget without worrying about hidden fees and paying extra for someone to edit your content. After you find someone who is going to create your project, the next step is figuring out what types of videos you want to for your apartment community.

Types of Videos

There are several types of videos you can make to engage your leads and residents. This is not an exhaustive list, but it should give you some ideas on how to get started.

Tour Videos

Photos are a great way to show off your community’s best features. However, photos are only a piece of the puzzle, creating video tours can create further interest and allow you to stylize your content more than with photography. Just make sure it’s an accurate representation of your community.

Event Videos

Have an event that you want people to know about? Creating a video about it is one of the best ways to get the word out. This can be for either a special leasing event to get new leads or for current residents to engage more with the community.  Make sure the video is clear about what the event is, has an enticing offer to bring people in (free food, sweepstakes, etc.) and makes the event look fun. These videos shouldn’t be more than a minute or two in length otherwise viewers will fall off before making it to the end.

Promotional Videos

Similar to event videos, promotional videos are a great way to add a sense of urgency and get prospects to engage with your community. By rewarding interested prospects with an offer, you can speed up the time it takes for them to convert into a lead, and ultimately a lease. Pair this strategy with an offer claiming tool like Concession Manager so you can drive interested prospects to a landing page experience that allows them to take action right away. This will increase the follow-through you see from prospects and help your community build a healthy list of leads. The best part is these kinds of videos can work for multiple types of promotions. Want your leads to know you are offering a $0 deposit if they sign up this month? Make a promo video. Current tenants get a reduced rate if they renew early? Make a promo video. These videos will make it easier for your community to get more impressions and engagement as opposed to static content. Here’s an example of a promotional video we created for a luxury apartment client in Seattle for a YouTube ad campaign. The community used this video to attract potential residents with their “One Month Free” offer.

About Us Videos

About Us videos can give prospects a greater sense of connection to your community.  The difference between About Us and Tour videos is that About Us content focuses more on the history of the complex, the people that work there, and the values the community has. In contrast, those that want to see what the complex looks like and amenities that are offered would prefer a Tour video. About Us content is meant to be more of a storytelling video and makes for great content to add to your website.

Where to Place Videos

Okay, so you made your videos, congratulations! Now, where are you supposed to put them? Certain videos perform better on different channels, so let’s break it down.

Your Website’s Homepage

As mentioned before, About Us videos are some of the best types of video content to put on your website. Any video that showcases your community and has visual appeal can be placed here. You can typically put your longer videos here as well. An added bonus? Having a relevant video embedded on your site helps increase your SEO. It’s a win-win.

Social Media

As of 2019, Facebook and Instagram push video content in their algorithms. These are great places to post your content and reach your audience. Unfortunately, thanks to Facebook’s constantly changing algorithm, posting your videos organically won’t often give you the best results. If you want to really maximize impressions on your video content, creating paid social media campaigns is the way to go. Each platform has different requirements for aspect ratios and file size. Keep this in mind when receiving your videos from your videographer. Using the right psychographic and geographic targeting to maximize ROI is also required to have a successful social media video campaign. All this can get pretty overwhelming to create and monitor so many communities outsource ad creation and management to agencies that specialize in the multifamily industry.

YouTube

Although some would group YouTube with social media, YouTube is its own beast. If you plan on creating multiple videos, it is best to create a channel where prospects can have access to all your video content. Similar to social media, you can also pay to have your videos appear as advertisements to reach a larger audience. Through YouTube, you can take advantage of keyword targeting to reach people in your area who searching for apartments. Youtube Ads can be various lengths from 5 to 60 seconds and even longer. Check with your videographer if their package includes different lengths of your video to make sure you are getting the most out of YouTube. Read our article about the “5 Best Practices for YouTube Apartment Ads”  to learn more about how you can optimize your video ad campaign on YouTube.

Conclusion

There you have it! Now you know what video content you need to market your community and which platforms to advertise on. That wasn’t so bad, was it? There is one last step and that is making sure you keep that great content coming!

The post How to Create and Market Video Content for Apartments appeared first on Conversion Logix.