Are You Attracting The Right Crowd With Your Promotions?

  • 22 May 2013

In an attempt to drum up new business, businesses will run sales and promotions. Sometimes these efforts can be successful, but other times it can lead to the wrong kind of new business.

One area where this can be seen is with local restaurants and businesses that use Groupon. Because the discounts on Groupons are so steep, you attract a clientele that isn’t interested in doing business with you, they just want the screaming deal you’re offering for a limited time.

One of our clients experienced this firsthand. They were running a gift card promotion on their website and suddenly leads for their giftcards started pouring in. They called us wondering if we had made any changes to their campaigns, so we dug deeper to figure out what cause the spike.

It turns out their promotion somehow got picked up by a daily-deal aggregating website. We tracked the traffic inside of Google Analytics and found only six out of 30 leads were  even local, and even those six leads were probably mooches who were just interested in free stuff.

The lesson here is that not all leads are the same, and not all promotions are created equal. Even if you have an ad campaign that works well on the surface, if all the leads are garbage, then it was a waste. Always make sure that the promotions you run are focused in on the right audience. If it’s a weak offer, then no one will bite, but if the offer is too easy to get, then you’ll end up giving out a bunch of gift cards to people who have no real interest in what you want to sell. If you’re currently running a promotion, evaluate whether it’s helping you reach the right audience and giving you quality leads.

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