Getting prospects to visit your website is only half the battle. 97% of website visitors leave webpages without ever converting. That is a lot of missed opportunities for senior living communities trying to fill their units. Here are some helpful tips to make sure you are maximizing webpage conversions and getting the most out of your online presence.
When someone visits an assisted living website, they are coming for information. Your website must be able to accommodate them. Having plenty of helpful and relevant content on your site will build trust between you and website visitors, leading to more conversions. Examples of content you can create include blogs, e-books, and newsfeeds.
With 70% of internet traffic coming from mobile phones, having a website optimized for mobile users is a must for staying competitive. 80% of smartphone users are more likely to purchase from companies with mobile sites or apps that help them easily answer their questions. Those questions can be answered with all the helpful content that you now have on your site.
Do you remember the last time you made a significant purchase without reading the reviews for the product/service? Reviews are the best way to build trust between a brand and a website visitor. Having customer reviews on your site creates transparency, and makes visitors feel at ease knowing others have had positive experiences. You may be worried about negative reviews but these actually add to your brand’s image as long as the positives outweigh them.
Easy to Navigate
When someone visits a website, they do not want a steep learning curve. Have someone that isn’t familiar with your site go through it to try and find various resources. The same goes for the mobile version of your site. 57% of mobile users won’t recommend a brand with a poorly designed site. One way to improve the design of your website is to use software such as Schedule Genie to make it simple for your prospects to schedule tours and contact you.
Speaking of a prospect’s ability to contact you, make it easy for visitors to get the help they need. This is key for boosting the quality of your customer! Having a chat service on your site where visitors can quickly ask a representative questions will make them feel important and more likely to convert. Using a live chat service is generally preferable as older generations prefer speaking to actual humans over a bot.
The Senior Living market is crowded so making sure your site sticks out is a must. A great way to accomplish this is by offering a deal or discount on your website. Generally, when a prospect visits a Senior Living community’s website they are not ready to commit for several weeks, if not months. A compelling offer can help you capture a lead’s contact information so you can remarket them in the future. You can use a tool like Concession Manager to promote your offer on multiple pages of your website and help you capture your website visitors’ lead information.
Including video content on your site is a must. Video is more effective at converting leads than any other form of content. Very few assisted living communities have implemented video in their marketing. This is a huge opportunity for those that do it sooner rather than later. Check out this article about how apartment communities can create videos to fill their buildings.
Nothing is worse than losing a potential future resident due to a poorly created webpage. Luckily, if you implement some or all these tips, you’ll see your conversion rates jump in no time.